Customer Care Policy
At Horizon Acreage, our mission is to serve with integrity, faith, and a commitment to God's promises. Whether you're selling land or a home, exploring an exchange or financing, buying, or partnering with us in any capacity, we are dedicated to providing an exceptional experience that reflects our values and puts people first.
1. Our Commitment to You
- Respectful communication — every person is treated with dignity, kindness, and professionalism.
- Honest guidance — clear, accurate, and transparent information to help you make informed decisions.
- Prompt responses — we respond to inquiries within one business day.
- Ethical practices — we operate with integrity, following all applicable laws and industry standards.
2. How to Reach Us
- Email: info@horizonacreage.com
- Contact form: available on our website
- Phone: 864-372-1402
- Office hours: Monday–Friday, 9 AM–5 PM (Eastern Time)
3. Feedback and Concerns
We welcome feedback — positive or constructive. To submit feedback or raise a concern, email info@horizonacreage.com with the subject line "Feedback or Concern." We aim to acknowledge all issues within 48 hours and resolve them within 5–7 business days, depending on complexity.
4. Confidentiality and Privacy
All personal or business information shared with Horizon Acreage is treated as confidential. We will never sell your data to third parties. Please review our Privacy Policy for full details.
5. Values-Based Service
- Integrity: we honor our word and commitments.
- Stewardship: we treat every property, and every interaction, as a trust.
- Faith: our work is guided by biblical principles and a belief that relationships matter more than transactions.
6. Continuous Improvement
We regularly evaluate our customer care practices to better serve you. If there's a way we can improve, we want to hear it.